Refund & Cancellation Policy

Last updated 19 July 2026 · Allied Biztech Solutions Pvt Ltd

This policy applies to paid WeMilap plans and add-ons purchased by exhibitors and organizers. Using the free visitor companion costs nothing and involves no payment. All amounts are in INR and exclusive of applicable taxes (e.g. GST).

1. Free plan

The visitor companion and the Free tier are free to use. No payment, no refund applies.

2. Two purchase types — read the one that applies to you

WeMilap's plans are sold two different ways (see Pricing), and the right to cancel works differently for each:

Single-edition plans (Community, Starter, Growth, Flagship) — a one-time purchase tied to one specific event edition's dates. There is no renewal to cancel; §3 below applies.
Annual & portfolio plans (Portfolio Annual, Enterprise Annual) — a recurring subscription billed in advance for the plan year. §4 below applies.

3. Single-edition plans — order-specific terms

Because this is a one-time purchase against a named event's dates, not a subscription, refund handling follows what actually happened to that edition:

Cooling-off. Cancel within 7 days of purchase and before we've started onboarding (data import, branding setup) for a full refund.
Event postponed. Your plan carries over to the new dates at no extra charge. If the new dates don't work for you, you may cancel for a refund of the portion not yet delivered (onboarding work already completed is non-refundable).
Event cancelled (by the organiser, before the show runs). Refund of the amount paid, less any onboarding/setup work already delivered at the time of cancellation.
Event-day service failure. If a paid feature is materially unavailable during the live event due to our fault and we cannot fix it in a reasonable time, you may be entitled to a pro-rated refund.
After the event runs. Once the event has taken place as scheduled and the purchased features were delivered, the order is complete and non-refundable.
Billing errors & duplicate charges. Always fully refunded — just tell us.

4. Annual & portfolio plans — subscription terms

These plans are billed in advance for the plan period shown at checkout. You can cancel at any time from your account or by emailing support@wemilap.com. Cancellation stops future renewals; it takes effect at the end of the current paid period, and you keep access to paid features until then.

Cooling-off. If you cancel within 7 days of your first purchase of a plan and have not made substantial use of the paid features, email us for a full refund of that charge.
Renewals. Renewal charges are generally non-refundable once the new period begins, but if you cancel within 7 days of a renewal and have not used the paid features in that period, contact us and we will consider a refund.
Part-periods. We do not provide pro-rated refunds for the unused part of a period after the cooling-off window, except where required by law.
Billing errors & duplicate charges. Always fully refunded — just tell us.
Service failure. If a paid feature is materially unavailable due to our fault and we cannot fix it in a reasonable time, you may be entitled to a pro-rated refund for the affected period.

5. How to request a refund

Email support@wemilap.com from your account email with your order/transaction reference and the reason. We acknowledge within 2 business days.

6. How refunds are paid

Approved refunds are made to the original payment method via our payment partner. Once approved, refunds are typically processed within 5–7 business days; the time for the amount to appear depends on your bank or card issuer.

7. Contact

Questions about billing or this policy? Email support@wemilap.com. See also our Terms and Privacy Policy.